Non-verbal cues speak louder than words most of the time. Using the right words alone is not sufficient to convey our message across. There are several aspects of non-verbal communication such as the eye contact, facial expression, posture, tone of the voice and etc. Even if we make a mistake in any one of the aspect, the message will not be delivered in the way we intended it to be.
For example, I had a classmate, Siti who was very reserved. So, whenever she speaks to guys, she either tends to look around at the surroundings or look at the floor, avoiding eye contact with the person she is communicating with. People who knew her character accepted her behavior. However, those who did not know her would easily get agitated. Once, we had a male relief teacher for our class. He asked Siti regarding her homework which she forgot to bring. And she jus looked past him and answered, “ I don’t know where I placed it.” Though she was sincere in her reply, it seemed as though she was not bothered about her homework when she did not look at the teacher, let alone make eye contact with him. The teacher became angry and made her stand for an entire period as her punishment for her ‘heck-care’ attitude.
How would you react to a person who speaks without maintaining eye contact?
Monday, March 16, 2009
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